PRACTICAL LEADERSHIP & SUPERVISORY EXCELLENCE

Description

To equip managers and supervisors with practical skills to lead teams more effectively, communicate expectations clearly, manage workplace performance, handle people issues and improve daily execution.

What You'll Learn

  • Understand the role and responsibilities of an effective manager or supervisor.
  • Communicate expectations and instructions more clearly.
  • Lead different types of employees with greater confidence.
  • Improve accountability, teamwork and daily performance.
  • Address performance or behavioral issues more effectively.
  • Apply practical problem>solving and follow-up techniques at work.

Requirements

  • Physical Appearance

Who this course is for

  • Managers
  • Supervisors
  • Team leaders
  • Employees with people-management responsibilities

Course Content Overview

  • MODULE 1 - FROM STAFF TO LEADER
      • What changes When you become a leader?
      • Manager vs Supervisor vs Team Member
      • Leading by example
      • Responsibility | accountability and Ownership
      • What employees expect from their leader
      • Common supervisory mistakes
    MODULE 2 - COMMUNICATE TO LEAD
      • Giving clear instructions
      • Setting expectations
      • Checking understanding
      • Tone & words and body language
      • Giving feedback Without creating defensiveness
      • Listening before reacting
      • Managing Communication gaps between departments
    MODULE 3 - MANAGING PEOPLE & PERFORMANCE
      • Different employees need different approaches
      • Understanding attitude vs skill issues
      • Setting standards and boundaries
      • Managing underperformance
      • Recognizing good performance
      • Coaching instead of always correcting
      • Building responsibility within the team
    MODULE 4 - PROBLEM SOLVING & DECISION MAKING
      • Identify the real problem
      • Separate symptoms from root causes
      • Avoid blame Culture
      • Gather facts before reacting
      • Decide what can be solved at your level
      • Know when to escalate
      • Prevent the same problem from repeating
    MODULE 5 - ACCOUNTABILITY & EXECUTION
      • Why instructions sometimes do not become results
      • Clear ownership
      • Delegation without losing control
      • Follow-up without micromanaging
      • Sense of urgency
      • Managing priorities
      • Closing the loop
      • Holding people accountable professionally
    MODULE 6 - HANDLING DIFFICULT PEOPLE & SITUATIONS
      • Handling resistant employees
      • Conducting difficult conversations
      • Managing repeated excuses
      • Conflict between team members
      • Staying professional under pressure
      • Correct privately and recognize publicly
      • Knowing when to escalate to management / HR

    • You may download the course detail, trainer profile and leaflet by click download button below

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    • Contact Details
    • Novas HQ, Kuala Lumpur
    • 10-2, 2 Rio Office Tower, Persiaran Rio, Bandar Puteri, 47100 Puchong, Selangor D.E
    • Hotline : +603 8603 2052
    • Email : [email protected]
    • SSM : 202301045911 (1539826-M)
    • Novas Sabah Branch
    • Lot 10, 1st Floor & Mezzanine Floor, Phase 8, Lorong Margosa 2, Luyang Commercial Centre, 88300 Kota Kinabalu, Sabah
    • Hotline : +6088 223 975
    • Email : [email protected]
    • SSM : 202301045911 (1539826-M)
    • Novas Sarawak Branch
    • No.16-18, 2nd Floor,
      Jalan Wong King Huo, 96000, Sibu, Sarawak
    • Email : [email protected]
    • SSM : 202301045911 (1539826-M)
    • Novas Penang Branch
    • No. 127, 2nd Floor, Jalan Merbau, Pusat Perniagaan Oren, 13000 Butterworth, Pulau Pinang
    • Email : [email protected]
    • SSM : 202301045911 (1539826-M)
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