Debt Recovery and Employment Act

What You'll Learn

• Interpret and apply the key provisions of the Employment Act 1955 (Amendment 2022) in daily operations.
• Execute effective debt collection strategies that align with legal and ethical standards.
• Enhance communication and customer management skills to improve recovery outcomes.
• Integrate employment law principles into HR and financial practices to reduce legal exposure.
• Balance financial discipline with employee well-being, fostering a compliant and performance-driven workplace.

Course Content Overview

• Current challenges faced by organizations in debt collection.
• Impact of economic changes on debtor behavior.
• Legal and ethical limitations in debt recovery practices.
• Preventive measures to minimize delinquent accounts.

• Shifting from command-control to coach-develop
• Building trust and psychological safety
• Key traits of effective performance coaches
• Activity: Trust Ladder and Break-the-Ice Circle Coaching

• Debtor psychology and communication barriers
• Win-win negotiation strategies
• Customized recovery approaches
• Handling objections and difficult debtor

Requirements

Physical Appearance

Description

This comprehensive 2-day program integrates Debt Recovery, Credit Management, and Employment Law to equip participants with both practical collection skills and legal awareness. It emphasizes ethical negotiation, customer profiling, and communication excellence in collection processes, while also covering updates to the Employment Act 1955 (Amendment 2022), including flexible work arrangements, maternity/paternity benefits, and workplace equality. The course fosters a balanced approach to financial accountability and employee well-being.

Who this course is for

• Credit Control & Collection Officers, Finance and Accounts Executives
• HR Managers and Executives, Legal and Compliance Officers
• Customer Service and Recovery Teams
• Business Owners and Entrepreneurs, Line Managers

You may download the course detail, trainer profile and leaflet by click download button below

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