This comprehensive 2-day program integrates Debt Recovery, Credit Management, and Employment Law to equip participants with both practical collection skills and legal awareness. It emphasizes ethical negotiation, customer profiling, and communication excellence in collection processes, while also covering updates to the Employment Act 1955 (Amendment 2022), including flexible work arrangements, maternity/paternity benefits, and workplace equality. The course fosters a balanced approach to financial accountability and employee well-being.