Emotional Intelligence for Workplace Communication

Description

Emotional Intelligence (EI) is an essential workplace skill that influences how individuals communicate, manage emotions, collaborate and build relationships. This interactive programme helps participants develop greater self-awareness, understand different personalities and communication styles, manage emotional responses, and apply practical communication and listening skills to minimize misunderstandings, manage conflicts and build more positive workplace relationships.

What You'll Learn

Understand the role of Emotional Intelligence in effective workplace communication and relationships.
Increase self-awareness and awareness of others by recognising different personality traits, behaviours and communication styles.
Identify emotional triggers and understand how they influence behaviour and workplace interactions.
Manage emotions and responses more effectively during challenging interactions.
Demonstrate empathy and perspective-taking when communicating with others.

Requirements

Physical Appearance

Who this course is for

Professionals and employees at all levels.
Managers, supervisors and team leaders.
Individuals who work closely with different personalities and working styles.
Professionals seeking to improve workplace communication and listening skills.

Course Content Overview

MODULE 1: EMOTIONAL INTELLIGENCE AT WORKPLACE

What & Why of Emotional Intelligence
Debunking the common myths and misconception of EI
Establishing the role of EI in leadership & workplace communication and relationships
Determine the link between emotions & behavior & decision-making and performance

MODULE 2: EMOTIONS AND COMMUNICATION

Understanding how emotions influence the way we communicate and respond to others
Recognising the difference between reacting and responding in workplace interactions
Exploring how our perceptions & assumptions and emotions can influence the messages we send and receive
Understanding common barriers that lead to miscommunication and misunderstandings
Applying emotionally intelligent behaviours for more effective workplace communication

MODULE 3: BUILDING SELF & OTHER AWARENESS

Understanding how perspectives & perceptions and assumptions influence our interactions with others
Recognising that people can interpret the same situation differently
Increasing self-awareness through the Johari Window
Developing openness towards receiving feedback
Seeking and receiving feedback constructively & professionally

MODULE 4: PERSONALITY UNDERSTANDING FOR SELF & OTHER AWARENESS

Introduction to the four personality types based on the Personality Plus model
Recognising the strengths & challenges & motivations and driving factors of each personality type
Understanding the preferred communication style of each personality
Identifying personal personality and communication preferences
Recognising how different personality traits can influence workplace interactions and relationships

MODULE 5: ADAPTING COMMUNICATION & LISTENING WITH EMPATHY

Adapting communication styles to connect effectively with different personalities - Do’s & Don’ts
Understanding emotional triggers when communicating with different personality types
Developing behavioural agility by adjusting communication approaches to suit different individuals and situations
Practising mindful and empathetic listening using the RASA Listening Model
Reframing questions to encourage understanding and solution-focused conversations

MODULE 6: MANAGING MISUNDERSTANDINGS & BUILDING BETTER CONNECTIONS

Recognising common causes of workplace misunderstandings
Understanding the role of assumptions and perceptions in communication
Managing emotional responses during misunderstandings
Clarifying rather than assuming – asking the right questions
Applying EI to resolve differences and maintain positive working relationships

You may download the course detail, trainer profile and leaflet by click download button below

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