Inclusive Frontliner Excellence Programme

What You'll Learn

• Understand the importance of inclusive customer service
• Develop empathy and professionalism when assisting customers with diverse needs
• Apply effective communication techniques in service interactions
• Recognize and respond to different customer requirements
• Handle challenging service situations while maintaining service excellence

Course Content Overview

Requirements

• Physical Appearance

Description

This programme helps participants recognize customer needs, communicate effectively, and handle challenging situations while maintaining professional service standards and delivering inclusive customer experiences.

Who this course is for

• Customer Service Officers
• Airport Frontliners
• Airlines Staff
• Hospitality Personnel
• Government Counter Staff
• Retail and Service Industry Employees
• Security and Operations Personnel

You may download the course detail, trainer profile and leaflet by click download button below

Download Trainer Profile

Download Leaflet

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10-2, 2 Rio Office Tower, Persiaran Rio, Bandar Puteri, 47100 Puchong, Selangor D.E
Hotline : +603 8603 2052
Email : [email protected]
SSM : 202301045911 (1539826-M)

Novas Sabah Branch
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Hotline : +6088 223 975
Email : [email protected]
SSM : 202301045911 (1539826-M)

Novas Sarawak Branch
No.16-18, 2nd Floor,
Jalan Wong King Huo, 96000, Sibu, Sarawak
Email : [email protected]
SSM : 202301045911 (1539826-M)